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In this episode of Pioneers of Possible, we had the pleasure of speaking with Ellie Hurst, the vice president of global automation at IBM Global Business Services. With 24 years of experience at IBM, Ellie shared valuable insights into the world of global automation and the future trends in this space.
Understanding Business Outcomes
Ellie emphasized the importance of understanding the business outcomes for each client and how it varies by industry. She highlighted the different industry pressures, such as regulation in banking and the impact of technology in mobile and Internet of Things. These factors are driving the convergence of various technologies in the banking industry and beyond.
The Impact of Automation
Ellie discussed the impact of automation on the workforce and how it is transforming traditional roles. She emphasized the positive aspects of automation, such as increased employee satisfaction and the opportunity for individuals to focus on more innovative and interesting projects.
Intelligent Automation and Convergence of Technologies
Looking into the future, Ellie predicted a convergence of technologies within the next 12 to 18 months. She highlighted the integration of Internet of Things, cloud, social, and mobile technologies, leading to a self-healing, “lights out” enterprise level automation. This convergence will enable businesses to operate seamlessly and react quickly to changing circumstances.
Conclusion
Ellie Hurst’s insights shed light on the transformative power of global automation and the positive impact it can have on businesses and their workforce. As we look towards the future, the convergence of technologies will further enhance the capabilities of automation, leading to a more efficient and agile business environment.
In conclusion, the future of global automation is bright, and businesses that embrace these technological advancements will be well-positioned for success in the ever-evolving digital landscape.
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