In this episode of Transmissions from Tomorrow, Dez Blanchfield speaks with Monica Sethson, the Vice President and Head of Solution Area Communication Services at Ericsson in Ericsson’s Digital Business Group. Monica discusses the importance of speed and the evolution of communication services in the telecommunications industry.

The Need for Speed

Monica emphasizes the importance of speed in today’s telecommunications industry. Everything is about “right now,” and the focus is on how to support this need for speed. She explains that Ericsson is addressing this from two angles:

• Shortening the lead time from software development to commercial operation with customers.
• Embracing automation in the delivery of communication services.

Monica’s Background and Career Path

Monica shares her background, growing up in Sweden and studying engineering physics at the Royal Institute of Technology in Stockholm. She highlights the importance of understanding technology and translating it into value for customers, a skill she has developed over her career at Ericsson.

The Evolution of Communication Services

Monica discusses the evolution of communication services, from traditional voice and messaging to video communication and chats. She also highlights the transition from 3G to 4G and now to 5G, emphasizing the shift towards more advanced and multifaceted communication capabilities.

The Role of Communication Services in Business

Des Blanchfield and Monica delve into the potential impact of advanced communication services on various industries, including education, healthcare, field services, and small to medium-sized enterprises. They explore the possibilities of integrating augmented reality, machine learning, and AI into communication services to enhance business processes.

Delivering Innovation at Speed

Monica emphasizes the need for speed in delivering new software and services to customers. She discusses the traditional approach of software development and the shift towards a DevOps model to deliver services as a service from the cloud, enabling faster and more efficient delivery of value to customers.

The Future of Telecommunications

In conclusion, Monica and Des Blanchfield highlight the exciting opportunities for innovation and growth in the telecommunications industry. They discuss the potential for delivering communication services as a service from the cloud, enabling operators to onboard new subscribers at a rapid pace and meet the evolving needs of businesses and consumers.

The conversation between Monica Sethson and Des Blanchfield provides valuable insights into the future of telecommunications and the role of communication services in driving digital transformation. As the industry continues to evolve, the need for speed, innovation, and seamless integration of advanced technologies will be crucial in shaping the telecommunications landscape.

Stay tuned for more episodes of Transmissions from Tomorrow as we continue to explore the cutting-edge developments and trends in telecommunications and digital transformation.

Summing Up

The interview with Monica Sethson offers a glimpse into the future of telecommunications and the transformative potential of advanced communication services. As the industry continues to evolve, the focus on speed, innovation, and delivering value to customers will be paramount. With the integration of new technologies and the shift towards delivering services from the cloud, the telecommunications landscape is poised for exciting advancements.

For more insights and updates on the latest trends in telecommunications, be sure to follow Transmissions from Tomorrow for future episodes and interviews with industry experts.